This short e-book called “What You Can Do Before You Call Tech Support” is created by Mitch Tulloch, a Microsoft MVP.
Here are the opening paragraphs:
Your sound card has stopped working, your computer seems sluggish, the network is down, your hard drive is clicking, you can’t view a website, your monitor is hard to read, your new webcam isn’t working, your favorite program won’t run, and a funny burning smell is coming from your computer. What can you do on your own to try to troubleshoot the issue before you pick up the phone to call tech support?
You can download the e-book in XPS format here and in PDF format here.
Credits: Microsoft Press
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